A rep selling online courses is speaking with a prospect. He would like to buy, but explains that after a bad experience with a similar company, he doesn’t completely trust online courses sellers anymore. What should the rep do?
- Mention how many case studies and satisfied customer her company has
- Ask him to share what happened and explain how her company does things differently
- Recognize that he said he’d like to buy and move to the next step
- Reassure him that her company is completely different